Your information

Last updated 8 November 2026

This notice explains how The Mahlangu Elites handles personal information under the Protection of Personal Information Act, 2013 (POPIA).

Who we are

The Mahlangu Elites (Pty) Ltd, registration number 2015/450993/07, is the responsible party for the information you send us. We are at Unit 85, The Heights Estate, Halfway Gardens, Midrand, 1685. You can reach our Information Officer at info@themahlanguelites.co.za or on 081 365 3638.

What we collect

When you send an enquiry we ask for your name and email address. These are required so that we can reply. Your phone number, business name and project details are optional; share them only if you want to.

When you ask for an online estimate on our quote page, we also collect your answers to the project questions and the description you write, or your chat messages and voice notes if you use the assistant.

If we invite you to give a testimonial, we collect what you write, your name and, if you add them, your role, company and project. We publish it on this website only if you agree on the form and we approve it.

If you email or call us directly, we receive whatever you include in that message or call.

Why we use it

Only to reply to your enquiry, prepare a quote, and work with you if you become a client. We don't sell your information or share it with anyone for marketing.

Where it goes

Enquiries reach us by email, and we keep them in our business mailbox. Online estimates and contact form enquiries are also kept in a log on our web server, so that none are lost if an email goes astray.

Testimonials reach us by email and are also kept in a log on our web server, along with a record of your agreement to publish.

Our forms use Cloudflare Turnstile to check that you are a person. Cloudflare, Inc., a company in the United States, receives technical details from your browser, such as your IP address, to run that check.

To work out an online estimate, we send your project answers and your description to Groq, Inc., a company in the United States that runs the AI model that reads them. If you use the chat or talk to our assistant, your messages go to Groq too, and voice recordings are sent to Groq to be turned into text; we don't store the recordings. We do not send Groq your name, email address, phone number or business name, so don't include personal details in your description or messages. Groq processes the request outside South Africa. Groq's terms say it does not use this content to train its models and does not keep it, apart from short-term logs it may hold for up to 30 days to fix problems or prevent abuse. We use Groq only to prepare your estimate.

We don't pass your information to anyone else unless the law requires it.

How long we keep it

If you don't become a client, we delete your enquiry within 12 months. If you do, we keep project records for as long as we work together and for as long afterwards as tax and company law require.

We keep a published testimonial until you ask us to remove it, which you can do at any time. We delete a testimonial we don't publish within 12 months.

Your rights

You can ask us what information we hold about you, ask us to correct or delete it, or object to how we use it. Email info@themahlanguelites.co.za and we'll respond within 30 days.

If you're not happy with how we handle your information, you have the right to complain to the Information Regulator: inforegulator.org.za, POPIAComplaints@inforegulator.org.za.

This website

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